Refund Policy

Nuestro compromiso con tu tranquilidad.

30-Day Satisfaction Guarantee

At Velitse, we are committed to providing premium skincare products. If you are not completely satisfied with your purchase, we are here to help.

Eligibility for Returns

To be eligible for a refund or replacement, your request must be submitted within 30 days of receiving your order.

The product must be unused or only minimally used.
The original packaging should be included whenever possible.
Proof of purchase is required.

Non-Refundable Items

For hygiene and safety reasons, we may not be able to accept returns of products that have been extensively used, damaged by misuse, or purchased through unauthorized retailers.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Include clear photos of the product and packaging so our support team can assist you as quickly as possible.

Refund Process

Once your return has been received and inspected, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for your financial institution to process the refund.

Exchanges

If you wish to exchange a product, please contact our customer support team. We will be happy to guide you through the available options.

Need Assistance?

If you have any questions regarding returns or refunds, our support team is always available to assist you.