Shipping Policy

Because every ritual deserves clarity.

Shipping Overview

At Velitse, we are committed to delivering your order quickly, safely, and with the highest level of care. Every order is carefully inspected and packaged before leaving our fulfillment center.

Processing Time	Estimated Delivery
1–2 Business Days	5–10 Business Days

Order Processing

Orders are processed Monday through Friday, excluding weekends and public holidays.

Once your order has been successfully placed, please allow 1–2 business days for processing before shipment.

During periods of high demand, processing times may be slightly longer. If this occurs, we will keep you informed via email.

Shipping Times

Estimated delivery times begin once your order has been shipped.

United States: 7–15 business days
Canada: 5–10 business days
United Kingdom: 5–10 business days
Australia: 6–12 business days
International: 7–15 business days

Please note that delivery estimates are not guaranteed and may vary due to customs processing, weather conditions, or carrier delays.

Order Tracking

As soon as your package is shipped, you will receive a confirmation email containing your tracking number.

Tracking information may take up to 48 hours to become active after shipment.

Shipping Costs

Shipping costs are calculated during checkout based on your delivery destination.

Any promotional free shipping offers will be displayed automatically during checkout when applicable.

Incorrect Shipping Address

Please ensure that your shipping address is accurate before completing your purchase.

If an incorrect address is provided and the order has already been shipped, we may be unable to modify the destination.

Lost or Delayed Packages

If your package appears delayed beyond the estimated delivery window, please allow a few additional business days before contacting us.

If your package is confirmed as lost by the shipping carrier, our support team will work with you to determine the most appropriate solution.

International Orders

International shipments may be subject to customs duties, import taxes, or other local fees imposed by your country's authorities.

These charges are the responsibility of the customer unless otherwise stated.

Questions?

If you have any questions regarding shipping or your order, please contact our customer support team.

We are always happy to assist you.